Timely Management Tips: Managing Conflict in the Workplace

THE CHALLENGE: Most of us have experienced some degree of conflict at work. People can be dismissive and ignore our opinions or they can openly dispute our version of reality. These behaviors actually cause people to avoid one another and don’t allow for disagreements to be resolved in a timely manner. Without resolution, disagreements escalate or fester becoming worse over time and even harder to […] Read more »

Timely Management Tip: Hiring the BEST Talent

THE CHALLENGE: Managers want to hire the best talent available yet the interview process is rarely given the time and effort it deserves. At the same time, managers think they are better interviewers than they really are! So how do you balance best in class interviewing techniques with a timely and efficient selection process? The Solution: Behavioral Interviewing The #1 predictor of future performance is past […] Read more »

Timely Management Tip: The Importance of Storytelling to Employee Engagement

THE CHALLENGE: Companies spend significant monies on ways to engage and retain their employees. By some estimates, almost 33% of the US workforce reports NOT being engaged in their work. This equates to lost productivity, poor work quality, and potentially lackluster customer service. THE SOLUTION: One solution that doesn’t cost very much is storytelling. Sharing stories about a company’s history, specifically its key milestones or […] Read more »

Timely Management Tip: Leveraging Individual Differences

The Challenge: Demographic trends indicate that by 2020 a diverse workplace will be the norm, not the exception. You will be working with people representing different cultures, as well as ethnic and racial groups, not to mention generational differences. Recognizing and leveraging individual differences will be critically important if you want to create a culture that accepts and leverages the collective assets of its employees. […] Read more »

Timely Management Tip: Having Sensitive Conversations

The Problem: Talking about sensitive subjects is intimidating to many people so they have a tendency to avoid them, particularly in the workplace. By leaving important information unsaid you can jeopardize not only your effectiveness but also that of your colleagues, and direct reports. The Reason: Sensitive subjects are sensitive for a reason! Topics that can provoke strong emotional reactions {i.e., anger, anxiety, and disappointment} […] Read more »

Timely Management Tips: What Managers Can Learn From Neuroscience

New and compelling research in the field of neuroscience has been slowly changing the way we think about managing and leading others. Neuroscientists have found previously unknown neural connections in the human brain, which to some degree explains workplace behavior. Here are 5 important findings: Humans are hardwired to learn from each other using the brain’s mirror neurons. Managers should model and demonstrate the behaviors […] Read more »

Timely Management Tips: The Fine Line Between Confidence and Arrogance

People admire self-assured, confident individuals but tend to avoid those who have taken it to such excess that they exude arrogance.  When people lose sight of the difference is when they can become their own worse enemy. The fine line between the two has to do with intent. Does the individual intend to use their talents to help others succeed or to drive extraordinary performance […] Read more »

Timely Management Tip: Getting the most out of 1:1 meetings

Every effective leader makes time to meet with their direct reports one-on-one.  These crucial conversations can predict an employees’ ongoing performance, professional development, and company loyalty. The old saying, “people don’t leave companies, they leave bosses” has been validated numerous times. So here are a few tips to help you get the most out of your 1:1 meetings. Conduct 1:1’s on a regular and consistent […] Read more »

Timely Management Tip: Employee Development On A Shoestring

There are many resources available to provide an affordable learning experience for employees at all levels. So with cost no longer an excuse, all that’s left is to prioritize employment development as an ongoing activity. Here are my top 4 recommendations: 1) TED TALKS on YouTube – Provides short (15-20 min.) video presentations on a wide variety of topics relevant to the workplace. Look on […] Read more »

Western on the Peninsulas to Offer Employee-Training Course in May

Western Washington University on the Peninsulas will offer “From Hire to Hero: Training Employees to Become Superstars” in its new Continuing Education program this spring. Held on the Olympic College Poulsbo campus, the professional development course will cover strategies for hiring, training and maintaining a strong team of employees. “From Hire to Hero” is a non-credit course taught by business coach and consultant, Dave Mitchell. […] Read more »