Timely Management Tips: Managing Change on the Frontlines

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Dora Summers-Ewing

In today’s rapidly evolving economy, the only real constant is change. Learning how to manage change is a critical skill for any leader. Here is a quick guide to managing strategic change within your organization.

1.  CHANGE is a 3-stage process

  1. Coming to grips with the change;
  2. Working through it; and
  3. Maintaining momentum.

Roughly one-fourth of your time will be spent in stages 1 and 3, while 50% of your time will be spent in stage 2.

2.  In order to successfully implement anything new a person must cope with change(s) on 3 levels: Head, Heart, and Hands.

HEAD = Individuals need a rationale (and defensible) argument for why change is needed. Breaks the current view of what is today to create a compelling picture of the future.

Manager’s role: Create the vivid and compelling vision that individuals will be inspired to achieve.

HEART = Addresses the individual’s emotional reactions to change (i.e., perceptions of loss and other negative feelings) and creates the will to succeed. Explains “what’s in it for me?” to an individual’s satisfaction.

 Manager’s role: Translate the benefits of change into a personal ROI for each employee.

HANDS = Teaches the new behaviors needed to successfully implement desired change(s). Provides feedback during the learning process and a role model for what “good” looks like.

 Manager’s role: Be the role model for new behaviors and coach others through the learning process.

3.  There are no short cuts to implementing change merely consistent execution until the new behaviors are second nature.

 

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Dora Summers-Ewing, a business psychologist and executive coach with EXIDEO Consulting writes Management Tip. She can be reached at info@exideoconsulting.com and welcomes your thoughts and comments.

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